Northwind Managed IT
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Support responsiveness
Action needed
77 min avg first response
SLA attainment
On track
96.7% within SLA
User satisfaction
Action needed
3.6/5 (57 ratings)
Hardware health
Action needed
74 of 109 devices out of warranty
Patch posture
Action needed
70.5% patch-compliant
Workload & throughput
On track
184 opened / 184 resolved
Close the patch-compliance gap
Awaiting decision
Recommended 2026-07-11
Renew or replace 3 devices leaving warranty within 90 days
Awaiting decision
Recommended 2026-07-11
Plan a hardware refresh for 59 aging devices
Awaiting decision
Recommended 2026-07-11
Renew expiring warranties on 6 aging devices
Declined
Recommended 2026-03-31 · Client accepted the risk in writing — revisit at budget season.
Close the patch-compliance gap on the CAD workstations
Done
Recommended 2026-03-31 · Completed — compliance verified two weeks after rollout.
Replace the 12 oldest shop-floor workstations
Approved — in progress
Recommended 2026-03-31 · Approved in the spring review — rollout scheduled across two quarters.